{"id":4368,"date":"2018-07-27T09:21:05","date_gmt":"2018-07-27T09:21:05","guid":{"rendered":"https:\/\/grupoelchele.com\/gec\/ec-new\/?page_id=1424"},"modified":"2026-04-09T16:47:36","modified_gmt":"2026-04-09T22:47:36","slug":"faqs","status":"publish","type":"page","link":"https:\/\/ecrentacar.com\/cr\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"4368\" class=\"elementor elementor-4368\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ca81df0 e-con-full e-flex e-con e-parent\" data-id=\"ca81df0\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2843d63 elementor-widget__width-inherit elementor-widget elementor-widget-html\" data-id=\"2843d63\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\r\n    \/* --- ESTILOS ENCAPSULADOS CON PREFIJO \u00daNICO --- *\/\r\n    #ecrent-faq-wrapper {\r\n        --ecrent-primary: #ff8000;\r\n        --ecrent-dark: #004283;\r\n        --ecrent-bg: #ffffff;\r\n        --ecrent-white: #ffffff;\r\n        --ecrent-gray-light: #f3f4f6;\r\n        --ecrent-text: #374151;\r\n        --ecrent-transition: 0.3s;\r\n\r\n        background-color: var(--ecrent-bg);\r\n        color: var(--ecrent-text);\r\n        width: 100%;\r\n        padding: 4rem 1rem;\r\n        box-sizing: border-box;\r\n        line-height: 1.6;\r\n    }\r\n\r\n    #ecrent-faq-wrapper *,\r\n    #ecrent-faq-wrapper *::before,\r\n    #ecrent-faq-wrapper *::after {\r\n        box-sizing: border-box;\r\n        margin: 0;\r\n        padding: 0;\r\n    }\r\n\r\n    #ecrent-faq-wrapper .ecrent-inner-container {\r\n        max-width: 800px;\r\n        margin: 0 auto;\r\n        width: 100%;\r\n    }\r\n\r\n    #ecrent-faq-wrapper .ecrent-header-section {\r\n        text-align: center;\r\n        margin-bottom: 4rem;\r\n    }\r\n\r\n    #ecrent-faq-wrapper .ecrent-section-subtitle {\r\n        font-size: 0.875rem;\r\n        color: var(--ecrent-primary);\r\n        font-weight: 700;\r\n        text-transform: uppercase;\r\n        letter-spacing: 0.1em;\r\n        margin-bottom: 1rem;\r\n        display: block;\r\n    }\r\n\r\n    #ecrent-faq-wrapper .ecrent-section-title {\r\n        font-size: 2.5rem;\r\n        font-weight: 900;\r\n        color: var(--ecrent-dark);\r\n        line-height: 1.1;\r\n        margin-bottom: 1.5rem;\r\n        text-transform: uppercase;\r\n        font-style: italic;\r\n    }\r\n\r\n    #ecrent-faq-wrapper .ecrent-section-desc {\r\n        font-size: 1.125rem;\r\n        color: #6b7280;\r\n        max-width: 600px;\r\n        margin: 0 auto;\r\n    }\r\n\r\n    #ecrent-faq-wrapper .ecrent-accordion {\r\n        display: flex;\r\n        flex-direction: column;\r\n        gap: 1rem;\r\n    }\r\n\r\n    #ecrent-faq-wrapper .ecrent-faq-item {\r\n        border: 1px solid #e5e7eb;\r\n        border-radius: 0.75rem;\r\n        background: var(--ecrent-white);\r\n        transition: all var(--ecrent-transition) ease;\r\n        overflow: hidden;\r\n    }\r\n\r\n    #ecrent-faq-wrapper .ecrent-faq-item:hover {\r\n        border-color: var(--ecrent-primary);\r\n        box-shadow: 0 4px 12px rgba(0, 0, 0, 0.05);\r\n    }\r\n\r\n    #ecrent-faq-wrapper summary {\r\n        list-style: none;\r\n        padding: 1.5rem;\r\n        cursor: pointer;\r\n        display: flex;\r\n        justify-content: space-between;\r\n        align-items: center;\r\n        font-weight: 700;\r\n        color: var(--ecrent-dark);\r\n        font-size: 1.1rem;\r\n        transition: color var(--ecrent-transition);\r\n    }\r\n\r\n    #ecrent-faq-wrapper summary::-webkit-details-marker {\r\n        display: none;\r\n    }\r\n\r\n    #ecrent-faq-wrapper summary:hover {\r\n        color: var(--ecrent-primary);\r\n    }\r\n\r\n    #ecrent-faq-wrapper .ecrent-icon {\r\n        width: 24px;\r\n        height: 24px;\r\n        position: relative;\r\n        flex-shrink: 0;\r\n        margin-left: 1rem;\r\n    }\r\n\r\n    #ecrent-faq-wrapper .ecrent-icon::before,\r\n    #ecrent-faq-wrapper .ecrent-icon::after {\r\n        content: '';\r\n        position: absolute;\r\n        background-color: currentColor;\r\n        top: 50%;\r\n        left: 50%;\r\n        transform: translate(-50%, -50%);\r\n        transition: transform var(--ecrent-transition);\r\n    }\r\n\r\n    #ecrent-faq-wrapper .ecrent-icon::before {\r\n        width: 2px;\r\n        height: 100%;\r\n    }\r\n\r\n    #ecrent-faq-wrapper .ecrent-icon::after {\r\n        width: 100%;\r\n        height: 2px;\r\n    }\r\n\r\n    #ecrent-faq-wrapper details[open] .ecrent-icon::before {\r\n        transform: translate(-50%, -50%) rotate(90deg);\r\n    }\r\n\r\n    #ecrent-faq-wrapper details[open] summary {\r\n        background-color: #fafafa;\r\n        color: var(--ecrent-primary);\r\n        border-bottom: 1px solid #e5e7eb;\r\n    }\r\n\r\n    #ecrent-faq-wrapper .ecrent-answer {\r\n        padding: 1.5rem;\r\n        color: #4b5563;\r\n        background-color: #fafafa;\r\n        animation: ecrent-slide-down 0.3s ease-out;\r\n    }\r\n\r\n    #ecrent-faq-wrapper .ecrent-answer ul {\r\n        margin-left: 1.5rem;\r\n        margin-top: 0.5rem;\r\n    }\r\n\r\n    @keyframes ecrent-slide-down {\r\n        from { opacity: 0; transform: translateY(-10px); }\r\n        to { opacity: 1; transform: translateY(0); }\r\n    }\r\n\r\n    @media (max-width: 768px) {\r\n        #ecrent-faq-wrapper { padding: 2rem 1rem; }\r\n        #ecrent-faq-wrapper .ecrent-section-title { font-size: 2rem; }\r\n    }\r\n<\/style>\r\n\r\n<div id=\"ecrent-faq-wrapper\">\r\n    <div class=\"ecrent-inner-container\">\r\n\r\n        <div class=\"ecrent-header-section\">\r\n            <span class=\"ecrent-section-subtitle\">FAQs<\/span>\r\n            <h2 class=\"ecrent-section-title\">Preguntas Frecuentes<\/h2>\r\n            <div style=\"height: 4px; width: 60px; background: var(--ecrent-primary); margin: 0 auto 1.5rem auto;\"><\/div>\r\n            <p class=\"ecrent-section-desc\">\r\n                Te ayudamos con tus dudas. Disponemos de una secci\u00f3n con diferentes temas relacionados con los servicios que ofrecemos en Costa Rica.\r\n            <\/p>\r\n        <\/div>\r\n\r\n        <div class=\"ecrent-accordion\">\r\n\r\n            <details class=\"ecrent-faq-item\">\r\n                <summary>\r\n                    \u00bfQU\u00c9 NECESITO PARA ALQUILAR UN VEH\u00cdCULO EN COSTA RICA CON EC RENTA CAR?\r\n                    <div class=\"ecrent-icon\"><\/div>\r\n                <\/summary>\r\n                <div class=\"ecrent-answer\">\r\n                    <p>Como turista, debes llevar:<\/p>\r\n                    <ul>\r\n                        <li>Pasaporte v\u00e1lido con sello de entrada.<\/li>\r\n                        <li>Permiso de conducir v\u00e1lido de su pa\u00eds de origen (no se requiere internacional para permisos en ingl\u00e9s).<\/li>\r\n                        <li>Tarjeta de cr\u00e9dito principal a nombre del arrendatario para el dep\u00f3sito.<\/li>\r\n                    <\/ul>\r\n                    <p style=\"margin-top:0.5rem\">Aseg\u00farese de que su estancia tur\u00edstica cubra todo el per\u00edodo de alquiler.<\/p>\r\n                <\/div>\r\n            <\/details>\r\n\r\n            <details class=\"ecrent-faq-item\">\r\n                <summary>\r\n                    \u00bfEXISTE UNA EDAD M\u00cdNIMA O M\u00c1XIMA PARA ALQUILAR UN CARRO?\r\n                    <div class=\"ecrent-icon\"><\/div>\r\n                <\/summary>\r\n                <div class=\"ecrent-answer\">\r\n                    <p>La edad m\u00ednima es 21 a\u00f1os. Conductores entre 18 y 20 a\u00f1os pagan un recargo por conductor joven (aprox. $10 por d\u00eda). No hay edad m\u00e1xima estricta, pero mayores de 70 a\u00f1os podr\u00edan requerir un dep\u00f3sito mayor.<\/p>\r\n                <\/div>\r\n            <\/details>\r\n\r\n            <details class=\"ecrent-faq-item\">\r\n                <summary>\r\n                    \u00bfQU\u00c9 DEBO HACER SI SUFRO UN ACCIDENTE DE CARRO EN COSTA RICA?\r\n                    <div class=\"ecrent-icon\"><\/div>\r\n                <\/summary>\r\n                <div class=\"ecrent-answer\">\r\n                    <p>No mueva el veh\u00edculo. Llame al 911 para reportar el accidente y espere a la Polic\u00eda de Tr\u00e1nsito y al inspector de seguros. Tome fotos, recopile informaci\u00f3n y siga las instrucciones de las autoridades.<\/p>\r\n                <\/div>\r\n            <\/details>\r\n\r\n            <details class=\"ecrent-faq-item\">\r\n                <summary>\r\n                    \u00bfPUEDO VIAJAR CON MI MASCOTA EN EL VEH\u00cdCULO?\r\n                    <div class=\"ecrent-icon\"><\/div>\r\n                <\/summary>\r\n                <div class=\"ecrent-answer\">\r\n                    <p>S\u00ed, se admiten mascotas. Por favor, limpie el veh\u00edculo antes de devolverlo para evitar cargos adicionales por limpieza excesiva. Los da\u00f1os causados por mascotas son responsabilidad del arrendatario.<\/p>\r\n                <\/div>\r\n            <\/details>\r\n\r\n            <details class=\"ecrent-faq-item\">\r\n                <summary>\r\n                    \u00bfSE PUEDE ALQUILAR SIN TARJETA DE CR\u00c9DITO?\r\n                    <div class=\"ecrent-icon\"><\/div>\r\n                <\/summary>\r\n                <div class=\"ecrent-answer\">\r\n                    <p>En la mayor\u00eda de los casos, no, ya que la tarjeta de cr\u00e9dito es indispensable para realizar el dep\u00f3sito de garant\u00eda obligatorio.<\/p>\r\n                <\/div>\r\n            <\/details>\r\n\r\n            <details class=\"ecrent-faq-item\">\r\n                <summary>\r\n                    \u00bfPUEDO RECOGER EL CARRO EN UN LUGAR Y DEVOLVERLO EN OTRO?\r\n                    <div class=\"ecrent-icon\"><\/div>\r\n                <\/summary>\r\n                <div class=\"ecrent-answer\">\r\n                    <p>S\u00ed, ofrecemos esta opci\u00f3n. Se recomienda consultar previamente ya que puede aplicar un costo adicional (tasa de retorno).<\/p>\r\n                <\/div>\r\n            <\/details>\r\n\r\n            <details class=\"ecrent-faq-item\">\r\n                <summary>\r\n                    \u00bfPUEDO SALIR DEL PA\u00cdS CON EL VEH\u00cdCULO?\r\n                    <div class=\"ecrent-icon\"><\/div>\r\n                <\/summary>\r\n                <div class=\"ecrent-answer\">\r\n                    <p>No, por normativa contractual no est\u00e1 permitido sacar el veh\u00edculo fuera del territorio de Costa Rica.<\/p>\r\n                <\/div>\r\n            <\/details>\r\n\r\n            <details class=\"ecrent-faq-item\">\r\n                <summary>\r\n                    \u00bfSE PUEDE AGREGAR UN CONDUCTOR ADICIONAL?\r\n                    <div class=\"ecrent-icon\"><\/div>\r\n                <\/summary>\r\n                <div class=\"ecrent-answer\">\r\n                    <p>S\u00ed, es posible agregar conductores adicionales siempre que cumplan con los requisitos de licencia y edad. Este servicio puede tener un costo extra por d\u00eda.<\/p>\r\n                <\/div>\r\n            <\/details>\r\n\r\n            <details class=\"ecrent-faq-item\">\r\n                <summary>\r\n                    \u00bfOFRECEMOS ASISTENCIA EN CARRETERA SI TENGO ALG\u00daN PROBLEMA?\r\n                    <div class=\"ecrent-icon\"><\/div>\r\n                <\/summary>\r\n                <div class=\"ecrent-answer\">\r\n                    <p>S\u00ed, la asistencia est\u00e1 disponible 24\/7 en todo el pa\u00eds para aver\u00edas y accidentes. Tareas rutinarias (como cambiar una llanta) suelen ser responsabilidad del arrendatario.<\/p>\r\n                <\/div>\r\n            <\/details>\r\n\r\n            <details class=\"ecrent-faq-item\">\r\n                <summary>\r\n                    \u00bfD\u00d3NDE PUEDO LLAMAR SI TENGO UN PROBLEMA CON EL CARRO?\r\n                    <div class=\"ecrent-icon\"><\/div>\r\n                <\/summary>\r\n                <div class=\"ecrent-answer\">\r\n                    <p>Puede contactar a nuestro centro de servicio al cliente:<\/p>\r\n                    <p><strong>Email:<\/strong> reservaciones@ecrentacar.cr<\/p>\r\n                    <p><strong>WhatsApp:<\/strong> +506 70040090<\/p>\r\n                <\/div>\r\n            <\/details>\r\n\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>FAQs Preguntas Frecuentes Te ayudamos con tus dudas. Disponemos de una secci\u00f3n con diferentes temas relacionados con los servicios que [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-4368","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ecrentacar.com\/cr\/en\/wp-json\/wp\/v2\/pages\/4368","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ecrentacar.com\/cr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ecrentacar.com\/cr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ecrentacar.com\/cr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ecrentacar.com\/cr\/en\/wp-json\/wp\/v2\/comments?post=4368"}],"version-history":[{"count":12,"href":"https:\/\/ecrentacar.com\/cr\/en\/wp-json\/wp\/v2\/pages\/4368\/revisions"}],"predecessor-version":[{"id":10334,"href":"https:\/\/ecrentacar.com\/cr\/en\/wp-json\/wp\/v2\/pages\/4368\/revisions\/10334"}],"wp:attachment":[{"href":"https:\/\/ecrentacar.com\/cr\/en\/wp-json\/wp\/v2\/media?parent=4368"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}